Privacy Policy
Last updated: January 1, 2025
1. Introduction
Neural Earth, Inc. ("Neuron," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (organization, role, preferences)
- Payment information (processed securely through our payment providers)
- Communications (support requests, feedback, surveys)
- Usage data (how you interact with our services)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent security incidents
4. Information Sharing
We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Objection to processing
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at legal@neural.io.